Invoice Emails

Overview

Invoice Emails allow PropioLedger to automatically send upcoming charges to renters before payment is due.

Invoice Emails help renters understand what charges are due, when payment is due, and how much remains outstanding.

Invoice Emails are generated automatically and can be enabled on a rental-by-rental basis. PropioLedger supports invoice emails for both monthly and nightly rentals.

Enabling Invoice Emails

Invoice Emails are configured on each rental. Once enabled, PropioLedger automatically evaluates upcoming charges and sends invoices when they become eligible.

1. Open the Rental.
2. Edit the Rental.
3. Enable Send Invoice Emails.
4. Configure Invoice Lead Days.
5. Save the Rental.

Invoice Lead Days

Invoice Lead Days determines how far in advance an invoice may be sent.

For example, if a charge is due on June 15 and lead days is set to 7, the invoice may be sent beginning June 8.

A value of 0 is allowed. This means invoices may be sent on the charge due date. For example, if a charge is due on June 15 and lead days is set to 0, the invoice may be sent on June 15.

Supported Rental Types

Invoice Emails support both monthly and nightly rentals.

• Monthly rentals: invoices can include rent charges, late fees, move-in charges, and other outstanding charges.
• Nightly rentals: invoices can include booking charges, stay balances, deposits, cleaning charges, late fees, and other outstanding charges.

Charges Included In Invoice Emails

Invoice Emails are generated from the Rental Ledger. PropioLedger identifies unpaid charges whose due dates fall within the configured invoice lead window.

Only unpaid charges in that lead window are included.

• Rent: monthly or nightly rent charges.
• Booking charges: charges due when a booking is made, such as reservation deposits or upfront nightly charges.
• Move-in charges: charges due at move-in or check-in, such as security deposits, pet deposits, cleaning charges, and other move-in fees.
• Late fees: outstanding late fees may be included when they remain unpaid.
• Other charges: additional rental charges with unpaid balances.

How Invoice Amounts Are Calculated

Invoice amounts are based on Rental Ledger balances. For each charge, PropioLedger evaluates the original charge amount, payments applied, charge waivers, and remaining balance.

Only the remaining unpaid amount is included on the invoice.

Invoice Information

Invoice Emails may include company or portfolio name, property address, rental name, due date, charge descriptions, expected amount, paid amount, waived amount, and remaining amount due.

Invoice Email Address

Invoice Emails use the renter primary email on the rental.

If you need to keep alternate contact or routing instructions, add them to the rental notes.

Invoice Attachments

Invoice Emails include a PDF invoice attachment summarizing the charges currently due. The PDF is generated automatically when the invoice is sent.

Duplicate Protection

PropioLedger tracks invoice deliveries and prevents duplicate invoices from being sent for the same due date. This helps prevent renters from receiving multiple copies of the same invoice.

When Invoice Emails Are Not Sent

• Invoice Emails are disabled.
• The rental has ended.
• No unpaid charges exist in the lead window.
• No valid primary renter email exists.

Common Questions

• Will renters receive invoices automatically?Yes. Once Invoice Emails are enabled, PropioLedger automatically evaluates upcoming charges and sends invoices when they become eligible.
• Can I send invoices on the due date?Yes. Set Invoice Lead Days to 0 to allow same-day invoicing.
• Do invoice emails work for nightly rentals?Yes. Invoice Emails support both monthly and nightly rentals.
• Why did not an invoice send?Common reasons include disabled Invoice Emails, no unpaid charges, missing primary renter email, or an ended rental.
• Do invoice emails include deposits?Yes. If deposits remain unpaid and fall within the invoice window, they may appear on the invoice.

Related Guides

Last Updated

May 2026